FAQs
You’ll find answers to our most common hire questions below.
If something isn’t covered, feel free to email our team and we’ll come back to you promptly.
Booking
How do I hire?
How do I hire?
Add the items to your cart and send the request with your details. We'll come back with a quote, or with any questions we need answered first. Please check the details carefully and note your quote's expiry date.
How are bookings confirmed?
How are bookings confirmed?
A booking is confirmed once a written quote is accepted and payment received. Availability isn't held before that.
When should we enquire?
When should we enquire?
As early as possible, particularly for larger projects. Earlier enquiries give us more flexibility on selection, sourcing, and scheduling. Last-minute hires can sometimes be accommodated.
Can we see items before booking?
Can we see items before booking?
Yes, by appointment at our greenhouses and workshop. If you're working to a brief, we can pull pieces from the nursery ahead of your visit. Arrange a viewing.
Do you hire to private clients?
Do you hire to private clients?
No. The collection is held for film, television, commercial, and event production. The way we work — pricing, logistics, insurance, condition expectations — is built around industry use, and isn't suited to private hires.
What is the hire period?
What is the hire period?
A standard hire period covers up to four consecutive days, weekends and public holidays included. Longer hires can be arranged on request.
When does the hire period begin?
When does the hire period begin?
On the start date shown in your quote. Day one is the day of delivery, or pickup for dry hire, and the period runs across consecutive calendar days from there.
When are items due back?
When are items due back?
By close of business on the return date shown in the booking, regardless of how much of the period has been used. Late returns incur additional hire fees.
Quotes and payment
How long is a quote valid?
How long is a quote valid?
Each quote shows its expiry date. After that, we may need to re-confirm availability and pricing may change.
How is pricing structured?
How is pricing structured?
By scope, not by item. The quote reflects the items, scale, duration, handling, and delivery the project requires.
Can items be hired individually?
Can items be hired individually?
Sometimes. Most projects are scoped as a broader selection, but where individual hire works, it'll be in the quote.
Can a quote be revised?
Can a quote be revised?
Once, before expiry, to reflect a change in scope or selection. Further rounds of changes may attract a fee for the time involved.
Can a hire be extended?
Can a hire be extended?
Subject to availability, and must be confirmed in writing before the original return date.
Do you offer trade or industry discount?
Do you offer trade or industry discount?
No. Pricing is consistent across clients — the work and cost involved in a hire doesn't vary by who the client is.
What are your payment terms?
What are your payment terms?
Bookings under $2,000 are paid in full upfront. For larger bookings, a 50% deposit confirms the booking and the balance is due 14 days before the hire begins. Bookings made within 14 days of the hire start are paid in full upfront.
What payment methods do you accept?
What payment methods do you accept?
Bank transfer, debit, and credit cards. A surcharge applies to card payments.
Delivery and logistics
Is delivery included in the hire cost?
Is delivery included in the hire cost?
No. Delivery is quoted separately, based on location, vehicle access, timing, and the size of the order. The full cost is in the written quote.
Where do you deliver?
Where do you deliver?
Across NSW. Interstate and after-hours logistics can be arranged.
How are delivery times scheduled?
How are delivery times scheduled?
Deliveries run within a window — typically three hours — confirmed in advance. Tighter timing can be arranged where the project calls for it. Bump-in and on-set timing is scoped as part of the booking.
What's the difference between delivery and on-set dressing?
What's the difference between delivery and on-set dressing?
Delivery is drop-off at the closest accessible point on site, typically within 10 metres of legal vehicle parking. Anything beyond that — stairs, longer carries, positioning within a space — is a separate service.
Can we pick up and return items ourselves?
Can we pick up and return items ourselves?
Dry hire is by prior arrangement, approved case by case. Not all items are eligible, and approval takes into account the items, the project, and the hirer. Pickup and return is from our Botany warehouse, 10am to 3pm. An appropriate vehicle is required, and we reserve the right to withhold release if the vehicle or arrangements on the day aren't suitable.
Will someone help us load and unload?
Will someone help us load and unload?
Dry hire is priced on the basis that the hirer provides the vehicle, the labour, and any equipment needed for loading. Where our team is asked to help on the day, the time is charged at our standard rates.
Changes and cancellations
Can items in our quote be substituted?
Can items in our quote be substituted?
No. Items are pulled and prepared specifically for the booking, and substitutions aren't made at the warehouse. If a different item is needed, it's quoted and arranged separately, and the original booking still applies.
What if we need to change a booking?
What if we need to change a booking?
Changes to scope or dates can be accommodated where availability allows, and need to be confirmed in writing. Reducing the order after confirmation may attract a partial cancellation fee. Full detail in our Terms.
What if we need to cancel?
What if we need to cancel?
Cancellation fees scale with how close to the hire date notice is given, and are calculated on the full quoted hire including the full hire period — not on the days items were intended to be used. The schedule is in our Terms.