FAQs

VIEWING ITEMS

How can I view your collection?

The best way to start is by browsing our collection online. You can search by category, use the filters, or add pieces to your wishlist as you go.

You are also very welcome to visit us in person by appointment. Appointments are held at our greenhouses and workshop in Botany, where one of our team can show you through the collection and help you understand what may suit your brief.

If you are looking for specific pieces, larger plants, multiples, or stock for a particular scene or event, please let us know before you visit. We keep a wide range of stock on site, but some pieces may be held at our nursery, so advance notice helps us check availability and have suitable options ready where possible.

Do I need to book an appointment to visit?

Yes. Visits are by appointment so we can make sure someone is available to show you around and help with your enquiry.

This also gives us time to check whether any specific pieces you want to see are available on site. If you are working to a brief, you are welcome to send it through before your appointment.

Can you send photographs of specific items?

Yes, where possible.

Our website is the best place to start, as it has current photographs of the collection. If you need additional photos of particular items, please let us know at enquiry stage and we can arrange this where practical.

You are also welcome to come in and photograph stock yourself by appointment.

QUOTES AND BOOKINGS

Do I need to be in the industry to hire from you?

We mainly hire to film, television, commercial, event and creative production clients. Our collection, transport and hire process is set up for professionally managed jobs with clear scheduling, site access and responsible handling.

We do not usually hire directly for private personal use. If you are planning a private event through a planner, stylist, venue, production company or other professional supplier, please ask them to contact us.

How do I request a quote?

Add the pieces you are interested in to your wishlist.

Once you have finished browsing, go to your wishlist, enter your hire and contact details, and submit your request.

Our team will review your enquiry and aim to get back to you within 48 hours, Monday to Friday, with a quote or with any questions we need answered before we can prepare one.

How do I confirm a booking?

Once you are happy with your quote, please contact us to confirm that you would like to proceed.

A booking is formed as soon as you accept a quotation, instruct us to proceed, make a payment, or take possession of stock, whichever occurs first.

From that point, we hold the items for your dates and our cancellation terms apply.

How long are quotes valid for?

Each quote will show its expiry date.

In most cases, quotes are valid for seven calendar days from the date of issue. If your hire date is close, or the job is large or complex, we may shorten this period so there is enough time to confirm stock, prepare items, schedule crew and arrange delivery or collection.

If your quote has expired, just get in touch. We can review it for you, but availability, pricing and logistics may need to be checked again before the booking can be confirmed.

Once you confirm a booking, we hold the stock for your dates and our cancellation terms apply.

Can I change my booking?

Please contact us in writing as soon as possible if you need to make a change.

We understand that production details can move, and we will help where we can. Once a booking is confirmed, however, stock, preparation time, delivery, labour and crew scheduling may already have been allocated.

If a confirmed booking is reduced, postponed or cancelled, our cancellation terms apply and are set out in our Terms and Conditions. This includes partial cancellations where items or services are removed from the confirmed booking.

PAYMENT

I only need the items for one day. Is that possible?

Yes, you can hire items for a single day if that is all you need. Our hires are quoted against a minimum hire charge, so the full minimum hire amount will still apply even if the items are only required for one day or overnight.

When is payment required?

Your quote and invoice will show the payment amounts and due dates for your booking.

A deposit is usually required to confirm your booking. The balance must be paid at least 14 calendar days before the hire period or services begin.

If your booking starts within 14 days, full payment may be required upfront.

How can I pay?

Payment details will be included on your invoice.

We accept bank transfer, debit card and credit card. Card payments may incur a surcharge, which will be advised before payment is finalised.

Why do you need a card on file?

We ask for valid card details as security for the hire.

Most hires are returned without issue, but the card allows us to deal with any outstanding charges under the hire terms, including extended hire, missing items, damage, replacement costs, or unpaid balances.

If a security bond applies, it will be shown on your quote.

LOGISTICS

Do you deliver?

Yes. Delivery and collection are quoted separately and are not included in our hire charges unless stated on your quote. The cost depends on the location, access, timing, scale of the job and crew requirements.

We deliver throughout New South Wales and may be able to arrange interstate hires with sufficient notice.

What are your standard delivery hours?

Our standard delivery and collection hours are 9:00am to 4:00pm, Monday to Friday, excluding NSW public holidays.

Deliveries and collections outside these hours can usually be arranged and may incur an out-of-hours fee.

Please let us know about any access requirements before we quote, including stairs, difficult parking, distance from vehicle access, tight bump-in windows, loading dock rules or site induction requirements.

What's the difference between delivery and on-set dressing?

Delivery is transport and drop-off only. We bring the stock to the agreed address and unload it to the agreed delivery point, loading area, or accessible drop point.

Delivery does not include styling, set placement, room-by-room placement, ongoing adjustments, or waiting on site unless this has been quoted.

On-set dressing is placement and styling. Our crew positions, adjusts, and styles the hired items on set or at the venue, then leaves once the agreed dressing work is complete. This is quoted separately by crew and hours.

Standby labour is where our team remains on site during the shoot or event for an agreed period. Standby labour is not included unless stated on your quote.

Can I pick up and return items myself?

Yes, where suitable.

Dry hire collection is available from our Botany site during business hours by prior arrangement.

You are responsible for bringing a suitable enclosed vehicle, adequate internal height, protective materials, straps, and enough people to load and transport the stock safely.

Plants and tall stock must travel upright. Open-top vehicles, utes and trailers are not suitable for plant stock unless we have approved them in writing.

Some items are not available for dry hire because of their size, fragility, replacement value or handling requirements. This will be noted on your quote.

HIRE PERIOD

What happens if I need to keep an item for longer?

That is usually fine, but please contact us as early as possible.

Extensions must be confirmed in writing and are subject to availability, as items may already be booked for another production.

Additional hire fees will apply for the extra time. If stock is returned late without prior arrangement, extended hire charges may also apply.

Is there anything I need to do when I receive the items?

Yes, please check everything when it arrives or before it leaves our warehouse.

For delivered stock, any discrepancies, shortages or damage should be reported to us in writing within four hours of delivery.

For dry hire, all items should be inspected at our warehouse before loading. Once stock leaves our premises, it is taken as accepted in good condition.

What happens if something is damaged, lost or missing?

Please contact us as soon as possible if any hired item is damaged, lost, stolen or missing.

If an item is damaged, or there is a risk of further damage, we may ask for photographs so we can assess the situation and advise on next steps. Depending on the circumstances, we may arrange repair, replacement, early collection or other measures to protect the item and any future bookings.

If an item is lost or stolen while in your care, replacement costs may apply. If stock has been stolen, please also report the theft to police.

Following the hire, we will carry out a final assessment and contact you regarding any applicable repair, restoration, replacement or loss-of-use charges.

Am I allowed to alter the items I have hired?

No, not without written approval from us first.

Please do not paint, cut, drill, tape, cable-tie, prune, re-pot, plant into, dismantle, repair or otherwise alter any hired item unless we have agreed to it in writing.

If an item is altered without approval, you may be charged for restoration, replacement or loss of future hire use.

Can I replace a damaged or missing item myself?

No. Please do not purchase or supply a replacement item unless we have agreed to it in writing first.

Our stock is part of a managed hire collection, and replacements need to be assessed for suitability, condition, size, species, vessel, presentation and future hire use.

If an item is damaged, lost or stolen, we will assess the appropriate repair, restoration or replacement cost and contact you before invoicing.