Privacy policy
Last updated: 8 February 2026
Frank’s Plantorium values and respects the privacy of those we interact with. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us online, in person, or through other business interactions.
By accessing or using our website or services, you agree to the Terms and Conditions of Use, including this Privacy Policy.
About this policy
This Privacy Policy applies to personal information collected by Frank’s Plantorium through our website and other business interactions. Personal information means information or an opinion about an identifiable individual, or an individual who is reasonably identifiable.
This Policy does not apply to confidential project‑related information governed by separate contractual arrangements, such as Non‑Disclosure Agreements.
In this Policy, “Frank’s Plantorium”, “we”, “us”, or “our” refers to Frank’s Plantorium, owned and operated by Faster Pussycat Kill Kill Pty Ltd (ABN 35 074 037 157).
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.
Website platform
Our website (www.franksplantorium.com.au) is hosted on the Shopify platform. Shopify provides the e‑commerce infrastructure that enables us to offer our products and services.
As part of providing these services, Shopify collects, processes, and stores personal information relating to your interactions with our store and may combine this information with data from other merchants using Shopify. Shopify uses this information to provide, maintain, and improve its services.
Shopify is responsible for certain processing activities, including responding to requests to exercise rights over personal information it controls. Further information is available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.
What personal information we collect
We collect personal information reasonably necessary to operate our business and provide our services, including:
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Contact information such as your name, job title, postal address, email address, and phone number
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Payment information, collected securely by third‑party payment processors (we do not store credit card details)
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Account information, including usernames, preferences, and settings
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Transaction and behavioural information, such as items viewed, added to cart or wishlist, purchased, returned, or exchanged
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Marketing and survey information, including responses to promotions, competitions, or feedback requests
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Website usage and technical information, including device type, browser, IP address, network connection, and location data
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Inferences, being insights derived from your interactions with our website to help personalise your experience
How we collect personal information
We collect personal information through:
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Direct interactions, including when you contact us, place orders, complete forms, subscribe to communications, participate in surveys, or interact with us on social media
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Automated technologies, such as cookies and similar tools used when you browse our website
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Service providers and partners, including Shopify, analytics providers, payment processors, and marketing platforms
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Third‑party platforms, such as social media services or integrations you use to interact with us
Why we collect personal information
We collect and use personal information for legitimate business purposes, including to:
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Process orders and deliver products and services
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Provide customer support and respond to enquiries
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Manage customer accounts and related communications
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Personalise website content and product recommendations
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Conduct marketing activities where consent has been provided
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Improve our products, services, and website functionality
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Prevent fraud and unauthorised activity
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Comply with legal and regulatory obligations
We only collect personal information that is reasonably necessary for these purposes.
Sharing personal information
We do not sell personal information.
We may share personal information with trusted third‑party service providers who assist us in operating our business, including courier services, IT and accounting providers, payment processors, marketing platforms, and website analytics services. These providers are required to handle personal information securely and confidentially.
We may also disclose personal information where required or authorised by law.
Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.
Your rights and choices
You have the right to:
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Access personal information we hold about you, subject to legal exceptions
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Request correction of personal information that is inaccurate, incomplete, or out of date
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Opt out of direct marketing communications at any time
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Withdraw consent where consent has been relied upon
Requests can be made by contacting us using the details below. We may require identity verification before responding.
If you have concerns about how we handle personal information, you may lodge a complaint with us. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Security measures include secure servers, encryption, SSL technology, access controls, staff training, and confidentiality obligations.
While we take security seriously, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected and to meet legal requirements.
Cookies and website analytics
We use cookies and similar technologies to support website functionality, analyse usage, and assist with marketing activities.
Cookies may be used for:
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Essential website functionality
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Analytics, including services such as Google Analytics
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Marketing and retargeting, allowing advertising platforms to display relevant ads
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. For more information, visit www.allaboutcookies.org.
Third-party websites
Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Updates to this policy
We may update this Privacy Policy from time to time. Continued use of our website or services after changes are made constitutes acceptance of the updated Policy.
Contact
If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:
Email: hello@franksplants.com.au
Phone: 02 9388 9704