Privacy policy.

Frank’s Plantorium values and respects the privacy of those we interact with. By accessing and using this website, you agree to the Terms and Conditions of Use, including this Privacy Policy.

This Privacy Policy (Policy) covers the privacy of your personal information collected through this website and other business interactions. Personal information refers to any information or opinion about an identifiable individual or someone who can reasonably be identified. It does not include confidential project-related information, which can be managed under Non-Disclosure Agreements.

In this Policy, “Frank’s Plantorium” (we, us, our) refers to Frank’s Plantorium Greens Rentals, owned and operated by Faster Pussycat Kill Kill Pty Ltd (ABN 35 074 037 157). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and other relevant privacy laws and regulations.

This Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, both online and in person. By accessing our website (www.franksplantorium.com.au) or engaging with us, you consent to the practices described in this Policy.

What Personal Information We Collect
We collect personal information necessary for providing our services and conducting our business. The types of information we may collect include:

  • Contact Information: Your name, job title, postal address, email address, and phone number.

  • Payment Information: When you make a purchase, your payment details are collected securely by our third-party payment processors. We do not store your credit card information.

  • Marketing and Survey Data: Information related to surveys, promotions, competitions, and special offers.

  • Website Usage Information: Information about your activity on our website, including device type, preferences, interests, IP address, and location.

How We Collect Your Information
We collect personal information based on our interactions with you, including through:

  • Direct interactions: These occur when you engage with us in person, over the phone, or online, complete forms on our website or other platforms, take part in surveys, subscribe to our email or social media updates, reach out via email, social media, or other channels, or mention or interact with us on social media.

  • Automated technologies or interactions: As you browse our website, we may automatically gather technical and usage data through cookies and similar technologies. For more details, see the section “Cookies and Website Analytics” below.

Why We Collect Your Information
We use your personal information for legitimate business purposes, including:

  • Processing orders and providing customer support.

  • Responding to your inquiries and feedback.

  • Personalising your experience on our website.

  • Sending you marketing communications (with your consent).

  • Improving our products and services through surveys.

  • Complying with legal obligations.

  • Preventing fraud and unauthorised activities.

We only collect information necessary to provide our services and will always inform you of the reasons for collection.

Sharing Your Information
We do not sell your personal information. We may share it with trusted service providers who help us deliver our services, such as courier services, IT and accounting support, payment processors, marketing, website and analytics services (e.g. Squarespace and Google Analytics). We may also disclose information when required by law. All third-party service providers are bound by strict confidentiality and security obligations.

Occasionally, some service providers may be located overseas. We ensure your information is protected according to Australian privacy laws and will only transfer it internationally if: (1) you give explicit consent; (2) the overseas recipient adheres to similar privacy laws; or (3) we are legally required to do so.

Your Rights and Choices

  • Access: You have the right to request access to the personal information we hold about you. We will provide access unless a legal exception applies (such as where providing access would unreasonably impact the privacy of another individual). We may require you to verify your identity before providing access.

  • Correction: You have the right to request correction of your personal information if you believe it is inaccurate, incomplete, misleading, irrelevant, or out of date. We will take reasonable steps to correct the information.

  • Marketing: You have the right to unsubscribe (i.e. opt-out) from receiving direct marketing communications from us at any time. You can do this by contacting us at hello@franksplants.com.au or using the unsubscribe link in our marketing emails.

  • Withdrawal of Consent: Where we have relied on your consent to collect or use your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of our use of your information prior to the withdrawal.

  • Complaints: If you have any concerns about how we handle your personal information, please email us at hello@franksplants.com.au with details of your complaint. We will investigate your complaint and respond as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Storage & Security of Your Personal Information
We use robust security measures to protect your information, including secure servers, encryption, firewalls, SSL technology, restricted access to personal information, staff training on data protection, and confidentiality agreements. We conduct ongoing security assessments and updates.

While we strive to protect your information, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security. We do not store credit card information on our servers; all payments are processed securely through third-party gateways.

We retain your personal information only as long as necessary for the purposes for which it was collected and to comply with legal requirements.

Cookies and Website Analytics
We use cookies and similar technologies to enhance your experience and understand website usage. Cookies are small text files placed on your device’s browser. They generally do not collect personally identifiable information unless you voluntarily provide it. We use cookies for:

  • Essential Website Functionality: These cookies enable core site features and are necessary for the website to operate. Disabling them may impact your experience.

  • Analytics: We use services such as Squarespace and Google Analytics to gather and analyse website data. This helps us understand user interactions with our site. Please note that these services may store data on servers located outside of Australia.

  • Marketing (Retargeting): We occasionally use cookies for retargeting purposes, which allows platforms like Google and Facebook to display our ads to you as you browse other websites and platforms.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. For more information, visit www.allaboutcookies.org.

Links to other websites
Our website may contain links to third-party websites. We cannot guarantee the privacy practices of these third-party websites and are not responsible for their content or privacy policies. We recommend you review their privacy policies.

Variations and Updates
We may update this Privacy Policy periodically. Continued use of our website or subscription to marketing communications after changes are made constitutes your consent to the updated policy. Please check this policy regularly.

Contact
If you have questions, concerns, or feedback, please contact us:
Email: hello@franksplants.com.au
Phone: 02 9388 9704

This Privacy Policy was last updated in June 2025. By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.